Information about the service
Here’s a quick summary of all the important bits about your Prime Phone and Internet Bundle $129. It covers things like the length of your contract and how much you need to pay each month.

Minimum Term
This plan has 12 month minimum term.

What’s Included and Excluded?

These calls and features are included in your monthly plan, at no additional charge:

• Home Line Rental
• Local Calls
• ADSL Broadband Internet Service

These are the main charges for calls under your plan

• National Calls 90c per call
• Mobile Calls 90c per call
• 13/1300 numbers 40c per call

Calls are charged in 30 second increments.

Standard 2 Minute Call Charges

• National Calls
  A 2 minute standard call will cost you $0.90 (90¢ per call)
• Mobile Calls
  A 2 minute standard call will cost you $0.90 (90¢ per call)

Calls To International Numbers
Different rates apply to call international numbers. Calls are charged in 30 second increments. For all international call rates, see International Call Rates

Information About Pricing
Your minimum monthly charge is $129 for home phone access and broadband services. The minimum amount you’ll pay over the 12 month period of your plan term is $1583. All Pricing Includes GST.

Connection Charges
A connection fee may apply to connect your home phone service if the service has been disconnected for more than three months:

• Existing telephone line without a technician visit $72.57
• Existing telephone line with a technician visit $153.75
• New telephone line connection $367.77 with a technician visit and cabling work

If you already have an active ADSL service, you may be eligible for a “fast churn”. In this case we will be able to transfer your service to us quicker. If your current supplier does not participate in the fast churn process, then we will need to activate your service as a new connection. We will charge you a fast churn fee of $35 and a $99 activation fee.

Broadband Usage Allowance And Charges
250GB monthly usage allowance (Cost of 1MB of data within Australia is $0.000312 per MB)
If you have chosen a shaped plan, once you have reached your usage allowance, the speed of your service will slow to 256kbps.
Usage means monthly download data transfer, 1 Gigabyte = 1024 Megabytes.
Uploaded data is not counted towards your usage allowance.
If you have chosen an unshaped plan, excess data usage will be charged at $5.50 per GB in 1 Megabyte Increments.

Early Termination
There is an early termination fee (ETF). If you choose to cancel your service or it is disconnected for any reason within the 12 month contract term you will be charged an early termination fee comprised of your minimum monthly commitment as per your agreement with us multiplied by the months remaining in your contract.
Both components of the Bundle need to be active in order to receive the Bundle plan pricing.

OTHER INFORMATION

Connection Timeframes
Once we’ve accepted your application, we’ll try to connect your home phone service on the date you ask for, but this might not always be possible. If there has been a previous working home phone service at your property and we can reconnect it without having to visit your property, the local telephone exchange or anywhere in between, then we aim to connect the service within two working days of your request. If this isn’t possible, then we aim to connect your service within five to 15 working days, depending on your location.

Broadband Speeds

• ADSL can provide download speeds up to a maximum of 20Mbps to eligible customers in selected areas with upgraded exchanges and up to 8Mbps in many other areas but average speeds will be lower.
• Actual speeds you will receive will vary due to a number of factors such as your distance from an exchange, the network connecting the exchange, your equipment and software and internet traffic.
• Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by Ethernet cable.

Billing
We will bill you in advance for the minimum monthly charge and features and in arrears for calls and data. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle.

WE’RE HERE TO HELP
If you have any questions, just call us on 1 300 884 901 so we can serve you better.
Or you can visit us at www.primetelecom.com.au for additional information, including to access information about your usage of the service.

COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at Company Policies.
You can also contact the Telecommunications Industry Ombudsman at http://www.tio.com.au/